Logging in for the first time

The login process may vary depending on your FI's settings. The most common methods are:

  • A secure access code (SAC)
  • A code generated by a VIP token or app

When you use a SAC, we send a one-time code to an email address, text message number, or phone number that is on file for you.

Note:  If you do not already have a login ID, contact your FI to obtain one.

To log in for the first time with a secure access code

  1. On the Login page, do the following:
    1. Click or tap I am a new user.
    2. Enter your Login ID.
    3. Click or tap Submit.
  2. On the Select Secure Access Code Target page, click or tap one of the contact methods to send a secure access code.
  3. On the Enter Secure Access Code page, do the following:
    1. When the code arrives, enter the code.
    2. Click or tap Submit.
    3. If prompted to register the device, click or tap Register Device.
  4. Enter a password, then re-enter it in the Confirm Password field.
  5. Click or tap Submit.
  6. Update your online profile and click or tap Submit Profile.
  7. Read the agreement on the Disclaimers page and click or tap I Accept. When you accept the agreement, the Home page appears.

To log in for the first time with a VIP token code

  1. On the Login page, do the following:
    1. Click or tap I am a new user.
    2. Enter your Login ID.
    3. Click or tap Submit.
  2. Locate the current code on your VIP token and enter it in the Enter Symantec VIP Token field.

    Note:  You may need to wait for a new code to appear, then enter the second code in the Enter Second Symantec VIP Token field.

  1. Click or tap Submit.
  2. Enter a Password, then re-enter it in the Confirm Password field.
  3. Click or tap Submit.
  4. Update your online profile, if necessary, and click or tap Submit Profile.
  5. Read the agreement on the Disclaimers page and click or tap I Accept. When you accept the agreement, the Home page appears.

Note:  You may be prompted to enter a second code for some types of transactions and the first time you use a code generated by a VIP token.